Location
London / hybrid
Team
Sales
Hours
Full-time
Apply for this job

All of us are going to die. It’s a fundamental, tragic, romantic part of what it is to be human. But the services that should be supporting us haven’t changed in decades.

From writing your will to planning a funeral, the way we deal with death is formal, complicated and expensive. Instead of feeling supported, people feel lost.

But it doesn’t need to be this way. We started Farewill to make the experience warmer, brighter and friendlier.

We’re the UK’s biggest will writer and one of the leading funeral companies in the country. Our generous customers have pledged over £970 million to charities, through donations left in their wills.

We’re backed by top investors who are as excited by our mission as we are, and we’ve won awards for the work we’ve done. But there’s a lot more to do.

The role
We're looking for an ambitious and dynamic Sales Exec to help us deliver an exceptional Probate service to our customers. Probate is the legal process you need to go through to deal with someone’s estate when they die. It’s a daunting task that we strive to make simpler, faster and more affordable than traditional providers. Part of how we do that is through building a fantastic team of people who are legally savvy, commercially minded and motivated by compassionately helping people through enormously difficult challenges. 

As a Sales Executive, you'll be responsible for shaping and defining how we run and sell our Probate service. You’ll work towards commercial goals while focusing on the importance of delivering a best-in-show customer experience. It’s a great opportunity for someone looking to cut their teeth in a high impact startup environment. This role is in a team of 3 and reports to our Probate Sales Manager.

In this role you will

  • Build rapport and trust with customers, making a stressful time and process as easy as possible
  • Learn the intricacies of what happens to someone's estate when they die, and diagnose the estates of your customers
  • Guide customers through the government requirements for probate, and what needs to happen and why
  • Explain our different types of Probate services so the customer can make the right decision based on their estate complexity and needs
  • Prove consistency in our weekly and quarterly sales targets, including conversion rates and QA (Quality Assurance) scores on our inbound enquiries
  • Master smooth and efficient handovers to our Legal team
  • Work cross-functionally towards our company OKRs and monthly revenue targets, and assist with quarterly team presentations

    • About you

  • You’re fluent in English with strong communication and interpersonal skills 
  • You’ve achieved GCSEs A-C in English & Maths
  • You’re interested in legal processes. You ideally have a legal education and/or work experience 
  • You likely have experience in a B2C sales role; even better if in a start-up environment
  • You’re a team player that values honesty, collaboration and delivering exceptional service to customers

    • What we offer

  • £30k salary plus performance-based bonus that could take your full earnings to £45k, as well as generous stock options
  • 28 days of annual leave plus public holidays
  • Hybrid working; our team works a minimum of 2 days/week in our east London office 
  • Personal development budget of 3 days and £1000 per year
  • Regular team socials and company-wide events
  • A chance to make a meaningful contribution to people's lives and deaths
    • Diversity banner

    We’re building a diverse, inclusive team

    To change the way the world deals with death we need a team that celebrates diversity in all its forms. We’re building a workplace where everyone is treated fairly and respectfully.

    If you’re excited about our mission but you’re worried you don’t tick every box in the job description, get in touch anyway. Ability and attitude are just as important as experience.

    Let us know how we can support you

    If you need any adjustments in our interview process to help set you up for success, just let us know.

    Our recruitment process

    We like to keep things simple, so this is a broad outline of our process. If there are technical tasks or additional steps, we’ll let you know the first time we talk.

    1. Apply for the job through the link on this page.
    2. You’ll have an initial chat over Google Meet with a member of our recruiting team, so we can find out more about your experience and ambitions. You can also ask any questions you have about working at Farewill.
    3. If we think you’re a good match for the role, we’ll book you in for follow up interviews with the hiring team. These will be a chance to meet some of the people you’ll be working with, and demonstrate your core skills for the job.
    4. That’s it! If everyone’s happy, we’ll make you an offer.

    Our values

    Our values are what makes Farewill, Farewill. They’re the skills and behaviours we look for in ourselves and each other.

    Customers First

    People put their trust in us at some of the toughest moments in their lives. Because it’s so important, their needs are front and centre in everything we do. 

    Make it simple

    Death is overwhelming and complicated. So we put time and effort into communicating clearly. We believe in the power of simplicity - it’s rocket fuel for progress.

    Move with urgency and focus

    Focus is gold dust. 80% of execution issues come from the lack of it - so we keep the goal in sight. And when the time for action comes, we go for it with maximum energy, passion and drive.

    Sweat the details

    We make the effort to really know our stuff and do the little things well. We value the expertise in each of our roles and are committed to producing surprisingly great work.

    Act intrapreneurial

    We’re all owners here - custodians of our customers, brand, products and culture. We expect everyone to take ownership and drive positive change. When we see a way to improve, we make it happen.

    Be kind, have fun, celebrate the wins

    Life is short, and mostly about who you spend it with. We work hard, and though it’s sometimes stressful and challenging, you’ll find yourself alongside other enthusiastic, kind, dedicated people here.